By ordering on this site, you agree to the following Terms and Conditions.

 

Purchasing

These products will be manufactured and shipped once the target number of orders is reached.

Please not that the products will not be manufactured if the target number of orders is not reached. You will be refunded the full amount if the products are not manufactured.

If the target number of orders is not reached and we are unable to manufacture and sell the products, we will be emailed.

The estimated shipping date of the products is subject to delays.

 

Payment

We accept VISA/MASTER/JCB/AMEX/DINERS/UFJ (MILLION)/NICOS.

The order will be canceled if there are issues with processing the credit card payment.

Customers are requested to pay the customs duty.

Including shipping costs from Japan.

* We may ask for customer identification (e.g., telephone confirmation) when placing an order.

* Orders must be placed in the name of the credit card holder.

* Our payment system does not issue credit card transaction receipts.

 

Cancellations and returns (refunds and exchanges)

The following conditions apply.

* We do not accept exchanges or refunds for reasons other than faulty products, etc.

 

Refunds

Refund requests for non-defective products are not accepted.

 

Exchanges

Exchange requests for non-defective products are not accepted.

 

Refunds due to product defects

We will give you a refund if the following conditions are met:

 

Refund conditions

Regardless of whether the product was used or not, we will only respond to requests by email or contact form within the allotted refund period.

 

Refund period

Refund requests must be made within seven days receiving the product.

 

Refund amount

The full price of the product will be refunded.

 

Return shipping cost

We will pay the cost of shipping.

 

Notes

If you wish to request a refund, please inform us by email or through our contact form.

 

Exchanges due to product defects

We will exchange the product if the following conditions are met.

 

Exchange conditions

Regardless of whether the product was used or not, we will only respond to requests by email or contact form within the allotted exchange period.

 

Exchange period

Exchange requests must be made within seven days receiving the product.

Return shipping cost

We will pay the cost of shipping.

 

Repeated shipment cost

We will pay the cost of shipping.

 

Notes

In some cases, we may not be able to accept exchanges, for example, when it is impossible to provide the same product. In that case, please understand that we will give you a refund.

 

Contact details for cancellations, refunds, and exchanges

Contact:

Email: [email protected]

 

Contact form

You can also use the contact form at the top of the product page by clicking "Contact us".

 

Return address

We will reply to those who have contacted us and meet the exchange requirements by e-mail.

 

Notes

Please allow 1-3 business days for reply. (Excluding weekends and holidays, summer holidays and New Year holidays)

We do not accept inquiries by phone.

 

Returns policy

As a general rule, we do not accept returns. Please understand this.

We take all possible measures to ensure that our products are of the highest quality, but in the unlikely event that a product is defective or damaged, please notify us by e-mail or contact form within seven days after receiving the product.

We will only exchange products if they are defective, damaged, or broken during shipping, or if the delivered product is different from what you ordered.

We will cover the return shipping costs. Please send the product by cash on delivery.

Please note that due to the nature of our products, we do not accept returns for customer convenience. Please understand this.

Applicable laws

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Japan.